Shipping & Delivery Policy
Last Updated: September 2026
1. Introduction
At ELinks Innovative Technology Limited, we understand that reliable delivery is an important part of a great shopping experience. We are committed to processing and delivering customer orders with care, efficiency and professionalism.
This Shipping & Delivery Policy explains how orders placed through the ELinks website are processed, shipped and delivered to customers in Nigeria and selected international destinations.
2. Order Processing
Orders are processed after successful payment and confirmation of the order details.
Before dispatch, we may contact the customer to confirm relevant order and delivery information, particularly for high value purchases or international orders.
Processing times may vary depending on product availability, order verification, destination and other circumstances affecting fulfilment.
Where an item requires additional processing time, the customer may be contacted with relevant information.
3. Delivery Locations
ELinks delivers to customers within Nigeria and to selected international destinations.
International delivery availability may vary depending on the destination, courier service, customs requirements and applicable shipping restrictions.
If delivery to a particular destination is unavailable, we will notify the customer before the order is dispatched.
4. Delivery Timelines
Delivery timelines depend on the customer's location, selected delivery method, product availability and other factors affecting transportation.
Estimated delivery information may be provided during the order process or communicated to the customer after an order has been confirmed.
Delivery estimates are not guaranteed and may be affected by circumstances outside the control of ELinks, including courier delays, weather conditions, public holidays, customs processing, transportation disruptions and other unforeseen events.
5. Shipping Charges
Shipping charges may vary depending on the destination, package size, delivery method and other applicable shipping requirements.
Where applicable, shipping costs will be displayed or communicated to the customer before the order is completed.
International orders may attract additional charges relating to customs, duties, taxes or other destination specific requirements. These charges are generally the responsibility of the customer unless otherwise stated.
6. Customer Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This may include:
- Full name
- Complete delivery address
- City and state or region
- Postal or ZIP code where applicable
- Valid phone number
- Active email address
- Any additional delivery information required by the courier
ELinks is not responsible for delivery delays, failed deliveries or additional delivery charges resulting from incorrect, incomplete or inaccurate information supplied by the customer.
7. Order Tracking
Where tracking is available, customers may receive tracking information from ELinks or the relevant delivery provider after the order has been dispatched.
Tracking information is provided to help customers monitor the progress of their shipment. Updates may take some time to appear after a shipment has been handed over to the courier.
8. Delivery Attempts and Failed Deliveries
Customers should ensure that someone is available to receive the order or that appropriate delivery arrangements have been made with the courier.
If a delivery attempt is unsuccessful because the customer is unavailable, the delivery address is incorrect, the courier cannot reach the customer or other circumstances prevent delivery, the courier may make another delivery attempt or return the package.
Additional delivery charges may apply where a shipment needs to be redelivered because of circumstances attributable to the customer.
9. Inspecting Your Order
Customers are encouraged to inspect their package when it is delivered and, where possible, confirm that the product and accessories correspond with the order.
If a package appears visibly damaged, customers should document the condition with photographs or video and contact ELinks as soon as possible.
Any issue concerning a damaged, incorrect or missing item should be reported promptly so that we can investigate and provide the appropriate assistance.
10. Delivery Delays
Although we work with delivery providers to ensure orders reach customers as efficiently as possible, delays can occasionally occur.
Delays may result from circumstances including:
- Courier or transportation delays
- Weather conditions
- Public holidays
- Transportation disruptions
- Security or operational restrictions
- Customs inspections or clearance
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
Where we become aware of a significant delivery delay, we will make reasonable efforts to assist the customer and provide available updates.
11. International Delivery
ELinks serves customers beyond Nigeria and may ship products to selected international destinations.
International shipments may be subject to customs clearance procedures, import regulations, duties, taxes, inspections and other requirements imposed by the destination country.
The customer is responsible for complying with applicable import requirements and, unless otherwise agreed, for paying any customs duties, import taxes, clearance charges or other fees imposed by the destination country.
International delivery timelines may be longer than domestic delivery because of customs procedures and other cross border requirements.
For more information, customers should review our International Orders & Customs Policy.
12. Customs and Import Requirements
ELinks cannot guarantee that an international shipment will be cleared within a specific timeframe because customs procedures are controlled by the relevant authorities in the destination country.
Customers are responsible for providing any information or documentation reasonably required to facilitate delivery or customs clearance.
Customers should familiarise themselves with the import requirements applicable to their country before placing an international order.
13. Changes to Delivery Information
If you need to change your delivery information after placing an order, contact ELinks as soon as possible.
We will make reasonable efforts to accommodate changes before dispatch. However, changes may not be possible once an order has been handed over to the delivery provider.
Additional charges may apply where a delivery address change results in additional courier or transportation costs.
14. Delivery Responsibility
ELinks will take reasonable steps to process and dispatch confirmed orders appropriately.
Once an order has been handed over to an independent courier or delivery provider, certain aspects of the transportation process are outside the direct control of ELinks.
Where a delivery issue occurs, we will make reasonable efforts to work with the relevant delivery provider and assist the customer in resolving the matter.
15. Policy Updates
ELinks Innovative Technology Limited reserves the right to update or modify this Shipping & Delivery Policy when necessary.
Any changes will be published on this page with a revised update date.
16. Contact Us
If you have questions about shipping, delivery or an existing order, please contact us.
ELinks Innovative Technology Limited
Email: elinkinnovativetech@gmail.com
Phone:
+234 707 796 6481
+234 806 863 32102
Address:
No. 10 Ede Street, Ogbunabali, Garrison, Port Harcourt, Nigeria