Last Updated: September 2026
1. Our Return and Refund Commitment
At ELinks Innovative Technology Limited, we are committed to providing quality laptops and a reliable shopping experience.
We carefully inspect products before they are made available for sale. However, we understand that circumstances may arise where an order needs to be cancelled, returned or reviewed.
This policy explains the circumstances under which cancellations, returns and refunds may be accepted.
2. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Cancellation requests should be made as soon as possible by contacting our customer support team with the order details.
3. When a Return May Be Accepted
A return may be considered where the product received is materially different from the product ordered, where the product arrives damaged, or where the product has a verified functional issue covered under our applicable return or warranty terms.
Customers should contact ELinks as soon as possible after receiving the product if they believe there is an issue with their order.
Returns are subject to inspection and verification by ELinks before a refund, replacement or other resolution is approved.
4. Products That Are Not Eligible for Return
A return may not be accepted where the product has been damaged after delivery as a result of misuse, accidental damage, liquid damage, unauthorized repairs, modification or improper handling by the customer.
Products may also be ineligible for return where the issue is caused by software, applications, files or settings installed or changed by the customer after purchase, unless otherwise covered by an applicable warranty.
5. Condition of Returned Products
Products approved for return should be returned in substantially the same condition in which they were received.
Where applicable, customers should return the laptop together with its original charger, accessories, packaging and other items supplied with the order.
Missing accessories, physical damage or alterations may affect the eligibility for a return or the resolution offered.
6. Refunds
Refunds are considered after the returned product has been received and inspected by ELinks.
Where a refund is approved, the refund will normally be processed through the original payment method or another appropriate payment method agreed with the customer.
The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution used for the transaction.
7. Exchange or Replacement
Where an approved return is due to a verified product issue, ELinks may, at its discretion and subject to product availability, offer a replacement or exchange instead of a refund.
Any replacement or exchange will be subject to the availability of a suitable product.
8. Return Shipping
Where a return is approved, ELinks will provide the customer with instructions on how and where the product should be returned.
Return shipping responsibility may depend on the reason for the return and the circumstances surrounding the order.
Customers should not send products back without first contacting ELinks and receiving return instructions.
9. Warranty Claims
Product issues that fall within an applicable warranty period will be handled according to our Warranty Policy.
Customers should contact ELinks before attempting repairs or modifications, as unauthorized repairs may affect warranty coverage.
10. How to Request a Return or Refund
To request a return or refund, contact ELinks customer support and provide:
- Order number
- Customer name
- Contact details
- Description of the issue
- Relevant photographs or videos where necessary
Our team will review the request and provide the appropriate next steps.
11. International Orders
Returns and refunds for international orders may be subject to additional shipping, customs and payment processing considerations.
Customers placing international orders should also review our International Orders & Customs Policy before completing their purchase.
12. Policy Updates
ELinks Innovative Technology Limited reserves the right to update this Refund, Return & Cancellation Policy when necessary.
Any updates will be published on this page with a revised update date.
13. Contact Us
If you have questions about a return, refund or cancellation, please contact us.
ELinks Innovative Technology Limited
Email: elinkinnovativetech@gmail.com
Phone:
+234 707 796 6481
+234 806 863 32102
Address:
No. 10 Ede Street, Ogbunabali, Garrison, Port Harcourt, Nigeria