International Orders & Customs Policy
Last Updated: September 2026
1. Introduction
ELinks Innovative Technology Limited welcomes customers from around the world and may provide international delivery to selected destinations.
This International Orders & Customs Policy explains the additional considerations that apply when purchasing products from ELinks for delivery outside Nigeria.
By placing an international order, you acknowledge and agree to the terms outlined in this policy.
2. International Order Availability
International delivery is available only to destinations that can be served by our available shipping and logistics providers.
Availability may vary depending on the destination country, shipping restrictions, customs requirements, product type and other operational considerations.
If we are unable to deliver to a particular destination, ELinks may decline or cancel the order and notify the customer accordingly.
3. International Shipping
International orders are shipped using available courier, freight or logistics services appropriate for the destination and order.
Shipping charges may vary depending on the destination, package dimensions, weight, shipping method and other applicable requirements.
Where applicable, the shipping cost will be communicated or displayed before the order is completed.
4. Customs, Duties and Taxes
International shipments may be subject to customs duties, import taxes, VAT, tariffs, clearance charges or other fees imposed by the destination country.
Unless otherwise stated in writing by ELinks, these charges are the responsibility of the customer.
ELinks does not control the amount of customs duties, taxes or other charges imposed by the authorities in the destination country.
Customers should contact their local customs authority or relevant government agency if they require information about potential import charges before placing an order.
5. Customer Responsibility for Import Requirements
Customers placing international orders are responsible for ensuring that the purchased product can legally be imported into their destination country.
Customers are also responsible for providing any information or documentation required by customs authorities or the delivery provider.
ELinks is not responsible for delays, additional charges, seizure, refusal of entry or other consequences resulting from the destination country's import regulations where such circumstances are outside our control.
6. Customs Clearance
International shipments may be inspected or held by customs authorities as part of the normal import and clearance process.
Customs clearance times vary between countries and cannot be guaranteed by ELinks.
Where customs authorities or the delivery provider require additional information from the customer, the customer is responsible for responding promptly to avoid unnecessary delays.
7. International Delivery Timelines
International delivery timelines vary depending on the destination, shipping method, customs clearance and other factors affecting international transportation.
Any delivery estimate provided by ELinks is an estimate and not a guaranteed delivery date.
Delays may occur due to customs inspections, weather, transportation disruptions, public holidays, security restrictions, courier issues or other circumstances beyond our reasonable control.
8. Accurate Customer Information
Customers must provide complete and accurate information when placing an international order.
- Full legal name
- Complete delivery address
- City and country
- Postal or ZIP code
- Valid telephone number
- Active email address
- Any additional information required for customs or delivery
Incorrect or incomplete information may result in delivery delays, additional charges or unsuccessful delivery.
9. Refused or Undeliverable Shipments
If an international shipment is refused by the customer, cannot be delivered because of incorrect information, or is returned because the customer fails to complete required customs procedures, additional costs may apply.
Any refund or resolution in such circumstances will be assessed based on the applicable Refund, Return & Cancellation Policy and the costs incurred in processing and transporting the order.
10. Currency and Payment
International customers may be charged using the payment options and currency displayed or supported during checkout.
Currency conversion rates and additional charges applied by banks, card issuers or financial institutions may vary and are outside the control of ELinks.
11. International Returns and Warranty
International customers remain subject to the applicable ELinks Refund, Return & Cancellation Policy and Warranty Policy.
Where a product needs to be returned to ELinks from outside Nigeria, the customer may be responsible for applicable shipping, customs, duties, taxes or other costs depending on the circumstances of the claim.
Customers should contact ELinks before returning any product internationally so that appropriate instructions can be provided.
12. Product Restrictions
Certain products may be subject to import restrictions, technical requirements or other regulations in particular countries.
ELinks reserves the right to decline an international order where we reasonably determine that fulfilment may not be possible or may conflict with applicable shipping, customs or regulatory requirements.
13. Delivery Responsibility
ELinks will take reasonable steps to process and dispatch international orders correctly.
Once a shipment has been handed over to the relevant courier, freight provider or logistics partner, certain aspects of transportation and customs processing are outside the direct control of ELinks.
Where an issue occurs, we will make reasonable efforts to assist the customer and communicate available information from the relevant delivery provider.
14. Policy Updates
ELinks Innovative Technology Limited reserves the right to update or modify this International Orders & Customs Policy when necessary.
Any changes will be published on this page with a revised update date.
15. Contact Us
If you have questions about international orders, shipping, customs or delivery, please contact us.
ELinks Innovative Technology Limited
Email: elinkinnovativetech@gmail.com
Phone:
+234 707 796 6481
+234 806 863 32102
Address:
No. 10 Ede Street, Ogbunabali, Garrison, Port Harcourt, Nigeria